SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jsrbazar.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
you have 7 days to contact us and 30 days to return it from the date it was received.
Due to there is time difference between our countries , Sometimes we didn’t reply you in time, Thanks for your kindly understanding !
всё пришло хорошо)
доставка долгая, товар целый, никакой деформации
El artículo es tal como se describe. Llegó en un mes aproximadamente. Bien empaquetado. Llegó en perfecto estado. Las base tiene una textura más bien pegajosa. Aconsejo distribuirla bien por el párpado con la esponja. Y, para mi gusto, mejor sellar antes de aplicar las sombras. Las sombras se adhieren muy bien. El resultado es bueno. Lo recomiendo.
прекрасний
У меня кожа довольно сильно выделяет кожное сало и тени держутся в лучшем случае - 2 часа. Заказала эту базу и не прогадала. Тени спокойно держутся 6 часов. По завершению 8 часового рабочего дня проверяла состояние теней и было ощущение, словно они вот вот начнут скатываться. Покупкой довольна донельзя.
шло два месяца
J’ai reçu cette base de fard rapidement!! Très pratiques si vous voulez distinguer deux couleurs sur vos paupières
Шел долго, не отслеживался. Пришел точно в срок, положили в почтовый ящик. Пока не пробовала. Без запаха, почти бесцветный если наносить немного. В целом, пока все хорошо.
The product corresponds to the writing. ("-" without Primer, "+" with primer). The brush is comfortable. In shade 1, the jar is whole, everything is high quality.
Primer came in 1,5 months. The texture is soft, not sticky and the shadows are applied well. Thank u
Yes thank you so it’s looking great! Hey how
I did not try yet, I'm waiting for the shadow from Alika, they go longer
A week of testing, the primer is good, a little white, when you put it on your eyes, but then it dries and becomes transparent. When applied a little sticky, but when the shadows are applied, the stickiness disappears and, indeed, pigmentation is getting brighter. In the Heat wore a day, the shadows did not roll and not roll. Delivery is very long, but I'm happy with the order
Later I will write how long with the primer hold makeup
The item arrived in perfect condition: The box is safe, as well as the tube. The smell is neutral, the cream dissolves on the skin, does not cause allergies.
Like norms I will try
The order took a long time, ~ 2 months to St. Petersburg. Expected to see the silver base, but it's white, it's even better. You can see how the shadows are applied with and without the base.
Lovely primer! In the photo, an example of how neon pigments lie on it.
I thought it dried it's moisturizing it's good for me to paste glitter it takes a lot to get there
Month and three weeks delivery. No smell. The consistency is pleasant. In front of her eyes, she did not try on her hand to dry but slightly stick. I will complement the feedback after applying for the purpose
Size is the same as in the photo although pigment is a little watery and oily, I recommend you apply it with a Beauty blender to make it better.
Ordered on April 6, received on June 18. Tried on the hand, quickly fits, odorless, on the eyelids has not yet tried, but I think the result will be. Seller Thank you!
Very good white primer. As the base perfectly copes with its role. There is absolutely no smell. Came for 1 month
Goods went ~ 2 months, packing is not crumpled, shadows with primer keep well
The goods came intact.